SimpleTicket was developed by Architel in 2005 for internal use. We looked at Heat, Remedy and hosted solutions like Parature, but most of them were too complicated and expensive for our needs. Next we looked at lowend solutions like Intuit’s TrackIt and found it lacking in several ways. We needed a simple to use system that was flexible enough for us to add features on the fly. We decided to build it ourselves. SimpleTicket was the result.
The system was designed to facilitate the support of our client’s computers and networks. It has been specifically designed for IT support companies who service multiple small business clients; however, it can easily be used by a company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on Rails and boasts the latest features found in today’s rich web applications such as Ajax.
Looking for RSS feeds for users and techncians? SimpleTicket offers RSS. How about tagging for tickets? SimpleTicket uses Tags. How about TAPI integration for VoIP? SimpleTicket offers TAPI. Want to offer users transparency into the ticket resolution process? SimpleTicket offers complete transparency!
The system was designed to facilitate the support of our client’s computers and networks. It has been specifically designed for IT support companies who service multiple small business clients; however, it can easily be used by a company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on Rails and boasts the latest features found in today’s rich web applications such as Ajax.
Looking for RSS feeds for users and techncians? SimpleTicket offers RSS. How about tagging for tickets? SimpleTicket uses Tags. How about TAPI integration for VoIP? SimpleTicket offers TAPI. Want to offer users transparency into the ticket resolution process? SimpleTicket offers complete transparency!
